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How To Reconnect Your Facebook Account With ConvertLoop

How To Reconnect Your Facebook Account With ConvertLoop

If your integration between Facebook and ConvertLoop is failing (usually because the credentials for the Facebook Business administrator account have been updated), please follow these steps to reconnect your Facebook account to ConvertLoop:

  1. Access your Facebook Integrations page on ConvertLoop
  2. Disconnect the Facebook integration that isn’t working
  3. Reconnect the Facebook page to ConvertLoop
  4. Validate that you’ve activated ConvertLoop as your Facebook CRM administrator
  5. Validate that you are successfully sending leads to ConvertLoop




1. Access your Facebook Integrations page on ConvertLoop

Go to Settings -> Integrations -> Facebook or click here.




2. Disconnect the Facebook integration that isn’t working

How To Reconnect Your Facebook Account With ConvertLoop




3. Reconnect the Facebook page to ConvertLoop

Remember that you must connect a Facebook account that has Facebook Business Administrator access. Otherwise, you can not send your Facebook leads to ConvertLoop.

How To Reconnect Your Facebook Account With ConvertLoop




4. Validate that you’ve activated ConvertLoop as your Facebook CRM administrator

Please take into account that, in order to send your leads to ConvertLoop, you must activate ConvertLoop as a CRM on Facebook.

To do so, please go to Facebook Business -> Business Settings -> Integrations -> Leads Access -> CRM.

Ingresa a tu cuenta de Facebook Business -> Configuración del negocio -> Integraciones -> Leads Access -> CRM

How To Reconnect Your Facebook Account With ConvertLoop




5. Validate that you are successfully sending leads to ConvertLoop

  • Sign into your ConvertLoop account
  • Open Lead Ads Testing, the lead testing tool on Facebook: https://developers.facebook.com/tools/lead-ads-testing
  • Select the Facebook Lead form you want to test
  • Click on "Lead”
  • Check that the test Lead you sent has actually been created on ConvertLoop by typing in "test" in the contact search bar on ConvertLoop.

If you have any questions, please don’t hesitate to write us at support@convertloop.co.

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